---
title: Feedback widget
description: Collect content feedback from readers and route submissions to your team's notification service.
---

The Feedback widget lets readers quickly tell you whether a content page was helpful. Readers can rate the page, select a reason for negative feedback, and optionally leave additional comments.

Every submission is sent to a single API endpoint, making it easy to integrate with Slack, Microsoft Teams, email, Jira, or your own internal notification system.

---

## Enable the Feedback widget

Enable the widget in `camelmind.config.ts`:

```ts
site: {
  showFeedbackWidget: true,
},
```

When enabled, the widget appears at the bottom of every documentation page.

---

## What readers see

Readers can:

- Mark a page as **Helpful** or **Not helpful**
- Select a reason when leaving negative feedback
- Leave an optional comment
- Indicate whether they're willing to be contacted for follow-up

Each submission automatically includes the page title and URL.

---

## Route feedback to your notification service

All feedback is submitted to:

```text
app/api/feedback/route.ts
```

Update this route to forward submissions to your preferred notification service. CamelMind includes a Slack implementation by default, but you can customize the route to integrate with any service, including:

- Slack
- Microsoft Teams
- Discord
- Email
- Jira
- Linear
- GitHub Issues
- Custom internal APIs

Once you've configured your notification service, update `app/api/feedback/route.ts` to send the feedback payload to your destination.

Because every submission passes through this single endpoint, you can also send feedback to multiple destinations—for example, posting to Slack while simultaneously creating a Jira issue.

---

## Feedback payload

Each submission includes the following information.

| Field | Description |
|------|-------------|
| `rating` | Whether the page was marked as helpful or not helpful. |
| `reason` | The selected reason and any optional comment. |
| `allowFollowUp` | Whether the reader agreed to be contacted. |
| `pageTitle` | The title of the documentation page. |
| `pageSlug` | The URL path of the documentation page. |

These values are available in `app/api/feedback/route.ts` and can be used to format messages or populate tickets in your notification system.

---

## Example: Customize the notification

The default implementation posts feedback to Slack. To use another service, replace the notification logic in `app/api/feedback/route.ts` while keeping the request handling and feedback payload unchanged.

For example, you could:

- Send an email using Resend, SendGrid, or Postmark.
- Create an issue in Jira or GitHub.
- Post a message to Microsoft Teams or Discord.
- Forward the payload to an internal API for further processing.

The Feedback widget doesn't depend on any specific notification provider—the API route gives you complete control over where feedback is delivered.